Refund Policy
Refund Policy
Last updated date: October 29, 2023
1) GENERAL:
a. This website with the URL of www.indialiveintcardiology.com ("Website/Site") is operated
by INTERVENTIONAL CARDIOLOGY FOUNDATION OF INDIA (ICFI) ("We/Our/Us").
b. We are committed to providing Our customers with the highest quality Products and
Services. However, on rare occasions, Products and Services may be found to be faulty or
deficient. In such cases, We offer return and refund facilities in accordance with this Refund
Policy ("Policy").
c. You are advised to read Our Terms and Conditions along with this Policy at the following
webpage: www.indialiveintcardiology.com
d. By using this website, You agree to be bound by the terms contained in this Policy without
modification. If You do not agree to the terms contained in this Policy, You are advised not to
transact on this website.
e. We offer a 30 days refund Policy for the eligible Products and Services.
f. Please read this Policy before making a purchase or availing of any service on this Website,
so that You understand Your rights as well as what You can expect from Us if You are not
happy with Your purchase.
1) DEFINITIONS:
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank
holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or availing services for consideration
but does not include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, which
includes the date of any renewal processed in accordance with the terms and conditions of
the applicable product or service agreement.
d. "Website" - means this website with the URL:www.indialiveintcardiology.com.
1) REFUND RULES:
a. Every effort is made so as to service the orders placed, as per the
specifications and timelines mentioned with respect to a Products and Services.
If due to any unforeseen circumstances or limitations from Our side, the order is
not shipped or delivered then such order stands cancelled, and the amount paid
by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the
dispatch of the product. The order cannot be cancelled once the dispatch has
been initiated.
c. We will not process a return if You have placed the order for the wrong product
model, colour, or incorrect product or service.
d. When you make a qualifying return, We will refund the full amount, less the
original shipping and handling charges.
e. Return or refund shall only be considered once the Customer concerned
produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by
an authorized person on behalf of Us.
g. If following the testing process, the product is found to be in good working
order without defects, We will return the product to you, and the carriage costs of
this return will be Your responsibility.
h. The product will be eligible for replacement only if the same product/model is
available in stock. In case the same product/model is out of stock, a refund shall
be provided.
i. Once qualified, the refunds are applied to the original payment option.
j. Please be informed that the products purchased using the Cash on Delivery
option will be refunded to the Bank account with the details provided by you to
Us.
k. Customers who wish to make a warranty claim must comply with the
manufacturer's instructions and warranty procedure. If the details of the product
manufacturer are not available, we will help you with such details to directly
connect with the manufacturer to resolve your issues.
l. Please note that the Digital Products are non-returnable unless such Digital
Product is materially non-compliant with its specifications or the physical media
on which it is supplied is defective.
4. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was
delivered in defective condition or has physical damage within 24 hours of receipt
of the product.
b. We will organize to repair the damaged product or collect it and replace it with
an equivalent product, or provide a refund, provided that You contact us within
24 hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you
received it, together with any packaging and other items which You received with
the damaged product.
5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your
respective bank. It takes 7 (seven) Business Days to reverse back the amount by the
respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our
customer care support as follows: secretariat2024@indialiveintcardiology.com.
6. EXEMPTIONS
a. Notwithstanding the other provisions of this Policy, We may refuse to provide
repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts,
giveaways, etc.).
II. if the product has been used or opened.
III. the products are not in the same condition as when they were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the product or
service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered or damaged.
VIII. the product is returned after the return window is closed or the Refund
Period expires.
IX. Any other exceptions apply under the Consumer Protection Act, 2019.
b. Apart from the aforementioned goods and services, the following goods and
services are not eligible for a refund:
Registration Fee
Hotel Accommodation Charges
Air Tickets
Local Ground Transport
7. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following
manner:
Please send an email to see if the particular category of registration can be
refunded to secretariat2024@indialiveintcardiology.com
b. You are eligible to return the product only if You return the products in the
same condition in which You received them.
c. Pack the product properly and label the product with the order number, return
address and Your address.
d. We do not accept liability for packages damaged during the return transit. It is
the customer's responsibility to pack the product properly to prevent any damage
during transit.
e. Our technical support staff or customer support staff, as appropriate, will
advise You of which method of delivery to use to return the products. Authorized
product returns must be sent to the address communicated by Our authorized
personnel.
f. The order returned must accompany all accessories (including freebies) which
were serviced along with the order or else the cost of the accessories shall be
recovered from the refund amount.
g. On receipt of the returned product, We will test it to identify the fault You have
notified Us.
h. A copy of the receipt or invoice shall be attached along with the returned
product.
i. You will receive an email or SMS notification at Your email address or mobile
number provided to Us.
8. SHIPPING COST
a. We provide all support to return the product. However, any cost incurred on
the packaging or returning of the product shall be borne by the customer itself.
b. If the customer is sending back the product, the risk of loss lies with the
customer. Proof of postage is not proof of delivery, and You are therefore
strongly advised to send Your package by recorded delivery, registered post, or
courier.
9. YOUR DATA
The privacy of your data supplied to Us during the return and refund procedure is
also governed by our privacy policy, which can be accessed under the following
link: www.indialiveintcardiology.com
10. RESPONSE TIME
a. Refunds are normally processed within 30 Business Days after the completion
of quality checks of the product returned.
b. Refunds are normally processed within 30 Business Days after checking the
veracity of the refund request.
c. The period of refund may also depend on various banking and payment
channels, and We will not be liable for any errors or delays in a refund due to
banks or third-party service providers.
11. CANCELLATION OF RETURN REQUEST
A request for return once made can be cancelled using the following method:
Please write to secretariat2024@indialiveintcardiology
12. REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is
not in compliance with this Policy or applicable laws.
13. CHANGES TO THIS POLICY
a. Please note that We may from time to time change the terms of this Policy and
every time You wish to use this website, please check the Policy to ensure You
understand the terms and conditions that apply at that time.
b. If you do not wish to accept the revised Policy, you should not continue to use
the Services. If you continue to use the Services after the date on which the
changes, come into effect, Your use of the Services indicates your agreement to
be bound by the new Refund Policy.
14. FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall
not be liable to the Customer for any cessation, interruption, or delay in the
performance of its obligations by reason beyond Our control including natural
disasters, pandemics, fire, an act of God or public enemy, famine, plague, the
action of the court or public authority, change in law, explosion, war, terrorism,
armed conflict, labour strike, lockout, boycott or similar event beyond our
reasonable control, whether foreseen or unforeseen.
15. CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the
contact details below.
Customer Care: secretariat2024@indialiveintcardiology.